Privacy and Cookies Policy

This privacy policy sets out how Doctrine Skincare uses and protects any information that you provide when you use this website.

What Information Do We Collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your:

• Full name
• E-mail address
• Mailing address
• Phone number

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

• To improve our website
  (We continually strive to enhance our website offerings based on the information and feedback we receive from you.)

• To improve customer service
  (Your information helps us to more effectively respond to your customer service requests and support needs.)

• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails
  The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, or related product and service information. To unsubscribe, please use the contact details at the bottom of the page.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database. This information is only accessible by those authorized with special access rights to such systems and required to keep the information confidential.

After a transaction, your credit card information will not be stored on our servers.

All data is processed in accordance with EU law, and under no circumstances will your data be sold to third parties.

Do We Use Cookies?

Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping.

Your Consent

By using our site, you consent to our web site privacy policy.

Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

Our skin scan and skincare assistant: what happens to your information

We want you to know exactly what happens when you use our skin scan or our skincare assistant.

Who’s responsible. Doctrine Skincare is responsible for your information (we are the “data controller”). Our scan and assistant are provided by TNB, an Irish company, which handles your information only on our behalf, under a data processing agreement.

What we collect. When you use the skin scan: your selfie, your answers to the scan questions, and your results. When you use the assistant: the messages you send. If you ask to be passed to a member of our team: your email address and phone number, so we can get back to you.

Why we use it. To analyse visible features of your skin (like redness and pigmentation) and suggest a routine; to let you track your results over time; to answer your skincare questions; to get back to you if you ask us to; and to improve our answers. Members of our team may read conversations with the assistant to check they’re accurate and helpful.

Your consent. We’ll ask for your permission before you take a scan. You can withdraw it at any time, and we’ll delete your photo and results.

Where it’s kept. Everything is hosted in Dublin, Ireland, and stays within the EU.

Not used to train AI. Your photos and conversations are never used to train TNB’s AI models.

How long we keep it. We keep your photos, scan results and conversations for 18 months, and then they are permanently deleted. That’s much shorter than is common for this kind of service, and it’s deliberate: we only keep it for as long as it’s useful for tracking your results.

Deleting it sooner. Ask us at any time and we’ll delete your information, and send you confirmation that it’s been deleted.

Who sees it. Only the Doctrine team and TNB, on our behalf. We never sell your information or share it with anyone for advertising.

It’s AI, and it’s not medical advice. The scan and assistant are clearly labelled as AI. They look at visible features of your skin and give general skincare guidance. They don’t diagnose skin conditions. If you’re worried about your skin, please see your GP or a dermatologist.

Your rights. You can ask to see, correct, download or delete your information, or withdraw your consent, at any time. Email us at hello@doctrineskincae.com and we’ll reply within one week. If you’re not happy with how we’ve handled your information, you can complain to the Data Protection Commission at dataprotection.ie.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us by email at hello@doctrineskincare.com